Refunds, exchanges and replacements

PSEC will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). You must apply for a refund within a reasonable time. PSEC does not offer refunds or exchanges as a result of a change in your personal circumstances.

In the event of a postponement, purchased tickets for the original date will be valid for the new date unless otherwise notified. Purchasers have the option to seek a refund for the value of the purchased ticket(s) for a postponed event by contacting PSEC prior to the replacement date for the postponed event.

If an event is cancelled, rescheduled or significantly relocated by PSEC, to the fullest extent permitted by law all liability is limited to the amount for which the ticket was purchased (including any fees or charges). Proof of purchase may be required for any refund or exchange.

To the fullest extent permitted by law PSEC will not be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses.

PSEC will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. PSEC may not replace tickets where seating is unallocated (general admission tickets).

By purchasing a ticket from PSEC, you agree to be bound by these Terms and Conditions.

These Terms and Conditions relate both to the sale of tickets and attendance at events. These Terms and Conditions apply to both the original purchaser and any subsequent ticketholders ("you").

Nothing in these Terms and Conditions is intended to limit your rights under the Consumer Guarantees Act 1993.

Changes in program

PSEC reserves the right to withdraw, replace, add or substitute artists or performers without notice.

Recording / audiotaping events

Cameras and video recorders, audiotape recorders and other types of recording devices may be prohibited at the event.

Refusal of admission or ejection for objectionable behaviour

PSEC or venue reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose behaviour does not comply with the rules and regulations set forth by the venue and/or PSEC.

Authenticity and validity of tickets

Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from PSEC or other authorised points of sale.

Resale of tickets & scalping

Tickets may not, without the prior written consent of PSEC, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder may be refused admission. PSEC will take all reasonable steps to notify you of PSEC’s intention to cancel the ticket or render it invalid within a reasonable time before cancelling it or rendering it invalid.

SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.

Payment problems

PSEC’s ticketing system involves an immediate exchange of information between us and your bank via DPS. Occasionally, your bank may not authorise a transaction, based on your account status or your card not being enabled for online purchases. In these instances, it is your bank denying your card, not PSEC, so please contact your bank for a resolution.