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General Terms and Conditions

Ordering goods and services online from us

When you place an order for a product with us, you are making an offer to buy goods. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order e.g. entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order.

We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.

We will take payment from you when we accept your order.

Refusing or cancelling orders

In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order.

We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.

While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.

Our right to cancel orders applies to orders that have been accepted.

Payment options

We currently use Windcave, a payment gateway, to accept payment via Visa and Mastercard.  Windcave also manage an account to account payment method for Presbyterian Support East Coast.

Please refer to Windcave privacy policy and terms & conditions regarding these payment options.

We have the right to remove any of these payment methods from our website.

This system involves an immediate exchange of information between us and your bank via Windcave. Occasionally, your bank may not authorise a transaction, based on your account status or your card not being enabled for online purchases. In these instances, it is your bank denying your card, not PSEC, so please contact your bank for a resolution.


All prices listed on are in New Zealand dollars and are inclusive of GST.  Please note that we reserve the right to alter prices on our website at any time for any reason.

Delivery and Delivery Charges

At this time, we only deliver to New Zealand addresses. 

Delivery charges will be outlined on our website at the time of purchase, prior to submitting your order.

The goods become the recipient’s property and responsibility once they have been delivered.  If goods are lost or damaged in transit, please contact us at  We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

Delivery Period

Delivery lead time for products may vary.   We will aim to dispatch or provide further information on delivery within 3 working days of receiving your order.  Deliveries to rural addresses may take longer.

To ensure successful delivery, please provide an accurate delivery address.


Please visit the Returns page for full details on the returns process.

Event tickets

Please visit the PSEC ticketing terms & conditions page which provides full details in relation of both ticket sales and attendance at events.


Our website is intended to provide information for people, including making purchases via our website and registering on our database to receive e-mails from us.

While we endeavour to supply accurate information on this site, errors and omissions may occur. Presbyterian Support East Coast does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

Presbyterian Support East Coast reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by New Zealand law, Presbyterian Support East Coast makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of
this web site or any other web site.

Privacy Policy

We are committed to protecting your privacy. We recognise that your personal information is confidential and we understand that it is important for you to know how we treat your personal information. Please read our Privacy Policy for more information.


This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.

Changes to this Agreement

Presbyterian Support East Coast reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

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