Pūrongo ā Tau • Annual Report 2026
Kotahitanga┃Unity
Stronger together
Since 1946, Presbyterian Support East Coast (PSEC) has worked alongside our communities, responding to changing needs. We provide social services for disabled people, older people, children and families through Enliven and Family Works.
Enliven Disability flatters out and about in the community, meeting a local woman and her dog.
Tā whāinga
Our purpose
Te Matakite
Our Vision
Communities reaching their potential.
E nanaiore ana te pito mata o ngā hāpori.
Te Kawenga
Our Mission
Lead social change with courage, care, and aroha.
Me māia, me kumanu, me aroha, te arahanga i te panoni pāpori.
Ngā Whanonga Pono
Our Values
Kaitiakitanga
Guardianship
Whanaungatanga
Connections
Kotahitanga
Unity
He Tirohanga Whānui ki te Tau
Our year at a glance
1,000 +
people supported through PSEC services.
221
employees at 30 June 2026.
$3.8M
invested in accessible housing.
$15.8M
cost of delivering PSEC services.
Kotahitanga┃Unity
Stronger together
Alison Prins
Chairperson
Sanja Majstorović
Chief Executive
This year, we have seen Kotahitanga take many forms across PSEC, through the experiences of the people we support, the contribution of our staff, and our shared commitment to serving our communities well.
The people we support tell us that commitment is making a real difference to their dignity, independence and choices. Their experience is ultimately the most important measure of our impact.
Our people make that possible. Since the end of the financial year, PSEC has been named one of just 35 finalists from 4,000 participating organisations in the national Best Places to Work competition. While this recognition came after year end, it reflects the culture our people have built over time, where staff can grow personally and professionally while helping others reach their potential.
As Chair and CEO, we saw that culture and shared sense of purpose firsthand at our All Staff event in April.
In a challenging fiscal environment, it can be easy to become cautious and focus solely on keeping the doors open. Good stewardship requires financial discipline, but it also requires us to remember why those doors were opened in the first place, and to retain the courage to invest in what our communities need.
The completion and opening of Rowan Apartments reflects that commitment. Opened in September 2025 and now home to four people, the apartments respond to a real need for accessible housing for younger adults living with complex physical disabilities. We are enormously grateful to everyone who made this possible, including Royston Health Trust, whose $1 million contribution was instrumental in bringing the project to life. We also know the need remains much greater, and we are looking at how PSEC can further develop its disability services.
Quality remains at the heart of what we do. During 2025/26, we restructured Enliven Services and invested further in clinical and quality support, strengthening the services we provide and building greater consistency across our work.
For 80 years, PSEC has responded to the changing needs of our communities. Honouring that legacy is not only about protecting what we have inherited. It is about looking ahead with the same sense of purpose and asking what our communities will need from us in the years to come.
We cannot do this alone. Our impact is made possible by the many people who contribute their time, skills, resources and support. If our purpose resonates with you, we would welcome you being part of what comes next.
Ehara taku toa i te toa takitahi engari taku toa he toa takitini.
Our strength is not as individuals, but as a collective.
Greg Danks, General Manager Support Services and Dries Esterhuysen, IT Manager, at the Staff Event.
Ā MĀTOU TĀNGATA
Our people
Our people bring PSEC’s services to life every day. Across our services and support teams, their skills, experience and commitment make a difference to the people we serve.
221
employees
127
Support Workers across Enliven Older People and Disability Services.
91.9%
of employees in permanent roles.
It is rewarding because it gives me the opportunity to make a positive difference in the lives of the people I support. PSEC provides meaningful work, encourages personal and professional growth and allows me to work with a supportive team.
Staff feedback.
A workplace where people can thrive
Creating a workplace where people feel valued, connected and supported strengthens our ability to provide quality services. Staff feedback during
the year showed strong levels of pride, wellbeing and involvement across PSEC.
95%
speak positively about PSEC to friends and family.
96%
feel PSEC contributes positively to their health and wellbeing.
88%
feel their opinions are listened to and valued.
Building capability
Older people and disability services.
85% of Enliven Support Workers held Level 2 or higher qualifications.
69% held Level 3 or higher qualifications.
2% of employees progressed through internal promotions during 2025/26
Mihi whakatau welcoming ceremony at Enliven Disability Services.
progressive in approach
Independent MSD developmental review of PSEC Disability Services staff training, May 2026.
Andrew Wordsworth, Enliven Service Manager
Enliven Disability
Living a good life
Enliven Disability works alongside disabled people to explore what living a good life means for each person.
Through Residential and Community Services, people are supported to make choices, build independence, develop skills and participate in their communities.
Our approach recognises that each person is in control of their own journey, with support shaped around what matters to them.
83
people were supported across Enliven Disability*
MAHI NGĀKAU
During the year, Enliven Disability implemented Mahi Ngākau, its quality practice framework, strengthening how we work alongside each person to explore and experience their self-defined good life.
(*) Some people receive services from both Rowan and Middle Road Residential and Community Services; so they are counted once in the Enliven Disability total.
I believe in the right that all people have to live a good life and the contribution each person has to make in the world. PSEC shares this belief.
Andrew Wordsworth, Enliven Service Manager
Enliven Disability
Building skills, confidence and connection.
Community Services works alongside disabled people to build confidence, develop practical skills and take part in everyday community life.
Support is shaped around each person’s goals, interests and aspirations.
During 2025/26, 81 people were supported through Community Services.
Of these, 47 people received personal planning and facilitation, including
four young adult school leavers, and 42 people attended literacy, numeracy and digital skills classes at the Learning Hub.
47
people were supported through personal planning and facilitation.
42
people attended Learning Hub classes.
43
people were supported to participate in everyday life in the community.
These numbers add to more than 81 because many people participate in more than one type of support.
A student at Enliven’s Community Cooking Class.
Enliven Residential flatter enjoying an ice cream.
I like being more independent in my life, the skills I learn help me to do this, I have more
confidence in myself
Learning Hub student
I learnt to read more confidently. I also read books at home using my skills that I learnt at Learning Hub
Learning Hub student
Learning beyond the classroom
People told us they were using new skills at home and in everyday life, including cooking independently, kitchen safety, reading, using the internet and practical numeracy.
Enliven Disability
Choice, independence and everyday life
Residential Services at Rowan and Middle Road support flatters to lead their own lives, make choices and build greater independence.
Practice is grounded in Enabling Good Lives, with staff working alongside flatters to explore what a good life means to them and to pursue their own goals and aspirations.
Across 2025/26, flatters continued to take a greater lead in everyday life, from preparing meals and managing household tasks to planning their day, self-medicating where appropriate, participating in flat meetings and taking part in the wider community.
We encourage flatters to take the lead in determining their own goals and aspirations, and to explore what a good life means to them.
Jose Carlos [Kai] Jugo, Operations Manager, Residential Services
Enliven Residential flatters and Support Workers at Rowan House.
Enliven Residential flatter and Support Worker out in the village in Havelock North.
Choice, independence and everyday life
- Flatters contributed to Support Worker recruitment, including taking part in interviews and decisions about applicants.
- People pursued interests and connections through clubs, sport, fitness and community activities.
- Flatters attended family gatherings, travelled, pursued work and volunteering goals, and planned future holidays and life goals.
- One flatter published four original music compositions and created video clips using AI.
26
flatters lived at Rowan houses and apartments.
8
flatters lived at Middle Road houses.
Rowan Apartments
Debbie Bakkerus, Head of Marketing, speaking at the Rowan Apartments opening event.
From vision to home
Rowan Apartments opened on 16 September 2025, creating four purpose-designed accessible homes for younger adults living with complex physical disabilities.
The opening marked the completion of a $3.8 million investment in accessible housing and the beginning of a new chapter for the people who now call the apartments home.
Rowan was made possible through the generosity of our community, with significant support from trusts, foundations, businesses, individuals and community groups. Royston Health Trust contributed $1 million, providing vital support and leadership in bringing the project to life.
4
new accessible homes.
$3.8M
invested in accessible housing.
$1M
contributed by Royston Health Trust
16 Sept 2025
official opening.
A home is more than a building. It creates the foundation for choice, independence and everyday life.
Rowan is an important step, but the need for suitable accessible housing remains. PSEC continues to consider how Enliven Disability can respond to future need.
Rowan Apartments
The Board has been really committed to changing the way we think about how people with disabilities live in our communities, the choices they have and the potential they can realise. We want this to be a catalyst, not a legacy, not an end.
Alison Prins, PSEC Board Chairperson
Mary Wills, Social Service General Manager
Enliven Older People
Staying independent, staying connected
Enliven Older People supports older people to maintain their independence, wellbeing and connection with others.
Services include Intensive Home Support for frail older people and people with high or complex needs, the Community Day Programme for social connection and wellbeing, and independent rental living through PSEC’s retirement villages.
343 people supported across Enliven Older People services*
Home
257
people supported through Intensive Home Support.
Helping people with complex needs remain at home.
Connection
49
people supported through the Community Day Programme.
Supporting connection, activity and wellbeing.
Community
61
people lived in PSEC retirement villages.
Independent rental living for older people.
(*) People can participate in more than one Enliven Older People service.
Supporting complex needs at home
Enliven Intensive Home Support works alongside frail older people and people with high or complex needs, including people who have been assessed as requiring rest
home level care.
The service supports people to remain safely in their own homes for as long as possible, maintaining independence, choice and connection to their community.
People have access to a range of health and allied health professionals, with support and
rehabilitation shaped around each person’s goals and abilities.
37%
of people discharged were fully independent or required lower-level services.
97%
of survey respondents said the service made a positive difference to their life.
72,486
Support Worker visits were made to older people in their homes.
Enliven Older People
Celebrating a client’s wedding anniversary at the Day Programme, JH Mason Village.
Enliven Older People
Connection matters too
The Community Day Programme brings older people together to stay socially connected, active and engaged, while providing regular breaks for carers.
Activities are shaped around people’s interests and include socially, physically and mentally stimulating activities that support independence, wellbeing and safety.
49
people supported through Intensive Home Support.
21
new people welcomed.
147
strength and balance sessions were delivered.
34
people took part in dementia specific activities.
Enliven Intensive Home Support focusses on restoring physical, mental and social wellbeing so people can safely stay at home as long as possible. We look at abilities rather than limitations, building personalised plans around each person’s goals.
Mary Wills, Social Service General Manager
A place to call home
PSEC’s retirement villages provide affordable, independent rental living for older people at JH Mason Village in Havelock North and Sheilton Village in Wairoa.
Residents have their own homes while enjoying the connection that comes from living within a welcoming village community.
A place for community
The JH Mason Community Hall is home to the Enliven Community Day Programme and is also available for community groups to use. Age Concern Hawke’s Bay uses the hall free of charge to deliver programmes and activities for older people, creating further opportunities for connection and participation.
61
people lived in PSEC retirement villages.
40
people lived independently at JH Mason Village.
21
people lived independently at Sheilton Village.
Enliven Older People
Carlotta Bauer-Edwards, Family Works Service Manager
Family Works
Stronger children, stronger whānau
Family Works provides early intervention social services for tamariki and whānau experiencing challenges including trauma, family violence and child safety concerns.
Through social work, counselling and facilitated programmes, our team works alongside children and families to strengthen relationships, develop skills and support positive change.
565
people received Family Works services.
97%
of client goals achieved*
(*) 273 goals were set by 132 people who completed their Casework or Counselling engagement.
Despite increasing complexity and growing demand, the team remained focussed on achieving meaningful and lasting outcomes
for the families we serve.
Carlotta Bauer-Edwards, Family Works Service Manager
What changed for people
The strength of Family Works is not only in how many people we reach, but in what changes as a result.
In 2025/26, 182 adults completed service evaluations at the end of their engagement with Family Works. Their feedback showed strong outcomes across skills, relationships and preparedness for the future.
98%
learned useful new skills and strategies.
93%
were helped to improve their relationships.
99%
felt better prepared for the future.
99%
were satisfied with their relationship with Family Works staff.
93%
would recommend Family Works services to others.
Family Works
Family Works
Support when it matters
Family Works provides social work, counselling and facilitated programmes for children, young people, parents and whānau. Services respond to local need and include Social Workers in Schools, community social work, counselling, parenting programmes and programmes supporting safety and non-violence.
283
people received Family Works services.
4,113
hours of face-to-face support and advocacy were provided.
291
people participated in Family Works programmes.
Your service is very much valued and appreciated, and we would not have made the progress we made as a whānau without it.
Counselling Services client
The Scott Fund
Investing in opportunity
The Scott Fund provides disabled children and young people with opportunities that support their learning, development and independence.
Grants can fund practical needs and experiences for young people under 21 across Hawke’s Bay and Tairāwhiti, including technology and specialist equipment, camps and training.
Computer hardware & software
Camps & training courses
Eyeglasses
Exercise & play equipment
76
children and young people supported through grants in 2025/26.
The Scott Fund is administered by PSEC and has its own independent Board.
KOTAHITANGA┃UNITY
Made possible together
PSEC’s work is strengthened by people and organisations who contribute their time, resources, skills and support. Together,
they help make our services and community impact possible.
100
volunteers contributed across PSEC.
21
grants were received from trusts,
foundations and community funders.
Every contribution matters. Our supporters are part of the collective effort behind PSEC’s work, whether they give their time, make a donation, support a campaign, shop with us or help fund a project. Together, these acts of generosity strengthen what is possible for the people and communities we serve.
Debbie Bakkerus, Head of Marketing
The team at PSEC Charity Shop in Taradale, including volunteers, the Shop Manager, and Shop Assistant.
Our Supporters
Our community of support
We gratefully acknowledge the trusts, foundations, businesses, community organisations, donors, parishes and volunteers whose generosity helped make PSEC’s work possible during 2025/26.
Grant Funders
First Light Community Trust
Four Winds Foundation
Frimley Foundation
Hawke’s Bay Children’s
Holding Trust
Hawke’s Bay Foundation
Harold Holt Charitable Trust
Napier City Council
Community Services
Royston Health Trust Board
Taradale & District RSA
The Kingdom Foundation
Trust House Foundation
Parishes
We wish to acknowledge and thank Presbyterian Churches and parishioners throughout the region for their loyal support and donations to Presbyterian Support East Coast or its services over the past year.
Life Members
Mr Jack Mackie, Ms Marie Burgess, Mr Michael König, Mr Maitland Manning, Mrs Colleen Skuse, Mr Kerry Marshall
PSEC honours Dr Anne Denton who passed peacefully on 17 August 2026.
Enliven Disability – Rowan Apartments
Foundational Supporters list
psec.org.nz/give-a-brick/
PSEC Board Members, Royston Trustees and PSEC CEO at Enliven Rowan Apartments opening event. September, 2025
More than a Shop
PSEC Charity Shops in Havelock North and Taradale bring together people, thoughtful choices and local connection. People shop, donate and volunteer, contributing to PSEC’s work while giving quality items another life.
9,300
volunteer hours contributed to our Charity Shops.
60
Charity Shop volunteers.
47,165
sales across our two Charity Shops.
PSEC Charity Shop
KAITIAKITANGA | GUARDIANSHIP
Kaitiakitanga in action
Guided by our value of Kaitiakitanga | Guardianship, PSEC is committed to conducting our operations in an environmentally sustainable way.
Learning beyond the classroom
Work-related travel is the biggest source of CO₂-e emissions from our operations.
The bulk of this comes from PSEC staff visiting people in their homes and schools to deliver support services.
Taking practical action
PSEC aims to increase the proportion of fuel-efficient vehicles within our fleet over time. PSEC also installed an EV charger at Hillsbrook for company vehicles and staff who drive electric vehicles.
Composting at Hillsbrook
Since the end of 2024, Hillsbrook head office has been composting food waste from the staff tea room. The simple onsite system helps keep organic matter out of landfill.
The challenge
As a charity, we operate within tight financial and staffing constraints.
Reducing our environmental impact can be challenging where change carries additional costs or takes
staff away from their core duties.
We continue to look for practical opportunities to improve.
157 tonnes CO₂-e
estimated emissions from staff travel.
4
hybrid vehicles purchased during 2025/26.
Supporting the circular economy
PSEC Charity Shops encourage the reuse of quality goods donated by the community.
Buying second-hand rather than new can reduce the environmental impacts associated with the production and consumption of new goods.
83,800
items sold through our Charity Shops
37,800+
items of clothing sold
KAITIAKITANGA | GUARDIANSHIP
Environmental stewardship at Arohiwi
Arohiwi Station is a sheep and beef farm with a long connection to PSEC. Parts of the property were gifted to PSEC over many years, and today PSEC is the sole shareholder of Arohiwi Station Limited.
Environmental stewardship is one of Arohiwi Station’s core strategic priorities, with a focus on biodiversity, environmental monitoring, water management and emissions reduction.
Looking ahead
A joint project with Hawke’s Bay Regional Council for further wetland protection fencing was approved during the year and will commence in 2026/27.
58.4 ha of new Pinus radiata forestry established in September 2025.
The planting contributes to the Station’s long-term land sustainability objectives and supports carbon sequestration.
$14k
approximately invested in native planting within wetland areas.
4,351
tonnes CO₂-e emissions from livestock farming
5,322
tonnes CO₂-e carbon sequestration from forestry.
KAITIAKITANGA┃GUARDIANSHIP
Stewarding PSEC for the future
Strong governance supports PSEC to deliver on its purpose, manage risk and resources responsibly, and remain sustainable for the communities we serve.
Alison Prins
Chairperson
Rebekah Dinwoodie
Farley Keenan
Warren Hokke
David McDonald
Rani Morunga
Deputy Chair
Adri Isbister
Korrin Barrett
Fenton Wilson
Maitland Manning
Our Patron
Arohiwi Station Board and Farm Manager
Peter Tod
Chairperson
Sandra Faulkner
Director
Warren Hokke
Director
Marie Burgess
Director
Ross Shepherd
Director
Mark Bengston
Farm Manager
KAITIAKITANGA┃GUARDIANSHIP
Stewardship that sustains our work
Strong financial stewardship enables PSEC to continue investing in services while maintaining the resources needed to support our work into the future.
PSEC has been helping communities since 1946, and we want to make sure it can continue doing so sustainably for another 80 years. That means carefully managing the legacy assets built over decades, operating efficiently, and generating income from a diverse range of sources. We are in a sound financial position to meet our strategic goals and to keep supporting the services our communities need.
Greg Danks, General Manager Support Services
Financial Information
Summary Annual Report
2026
$000s
2025
$000s
Revenue from Operations, and other Income
19,977
18,905
Total Expenses
(21,532)
(19,621)
Operating Surplus / (Deficit)
(1,555)
(716)
Increase / (Decrease) in value of Investments
1,618
840
Increase / (Decrease) in value of Livestock
2,326
2,216
Increase / (Decrease) in value of Property
719
372
Surplus / (Deficit)
3,108
2,712
2026
$000s
2025
$000s
Current Assets
18,738
17,307
Non-Current Assets
52,417
50,090
Total Assets
71,155
67,397
Current Liabilities
4,533
6,583
Non-Current Liabilities
2,700
–
Total Liabilities
7,233
6,583
Net Assets / Equity
63,922
60,814
KOTAHITANGA┃UNITY
Stronger together
Ehara taku toa i te toa takitahi, engari he toa takitini.
Our strength is not as individuals, but as a collective.
Be part of what comes next:
Hillsbrook, 87 Te Mata Road, PO Box 8119, Havelock North 4157
06 877 8193 · admin@psec.org.nz · psec.org.nz
